SHIPPING / RETURNS

Please note that once an order is processed, we cannot change or cancel it due to our swift procedures.
SHIPPING
All online orders will be shipped via Australia Post, utilizing either an Express or Regular service.

The shipping cost is a flat rate of $13.00 for regular service or $15.00 for express service.

Orders placed before 11 am AEDT (Monday – Friday) will be dispatched on the same business day. Orders received after this time will be shipped the next business day, excluding sale periods, during which delays may occur.
While express services are prompt, we cannot guarantee exact delivery times as these depend on the destination. Occasionally, carriers may face delays, and unfortunately, these situations are outside our control. We are not responsible for any delays caused by Australia Post.
By making a purchase, you agree to the following:
• Important: Returns are not accepted on sale items, jewelry, or accessories; all purchases in these categories are FINAL.
Returns for incorrect sizing can only be exchanged within 7 days of receipt.
• Proof of purchase (tax invoice) is necessary.
• Items must be in their original condition with all labels and tags still attached.
• Items should be unworn, unwashed, unused, unaltered, and undamaged, including no scissor cuts, and must remain in original condition.
• Items should not have any scent of perfume or deodorant; please handle them carefully when trying them on.
• For hygiene reasons, home/giftware, cosmetics, makeup, hosiery, swimwear, or earrings cannot be returned.

RETURNING AN ORDER TO:
ZIZU WESTLAKES - LOCATION 1
ZIZU PORT ADELAIDE - LOCATION 2

INTERNATIONAL ORDERS
All international parcels incur a flat shipping fee of $25 and are sent using Courier International with Australia Post, then delivered by the local postal service once they reach the destination country.
Please be aware that any customs and duties taxes incurred are not the responsibility of Bagira The Label, and we cannot predict their amounts. Contact your local customs office for further information if you have concerns.

PRE-ORDER CONDITIONS
Pre-orders will receive an approximate time frame for arrival unless a specific date is provided.
Once a pre-order is purchased, the same sale rules apply as for regular purchases. If you change your mind, you can use the full purchase amount as store credit, choose an in-stock item of equal or lesser value, or apply the amount as store credit towards a higher purchase.

SALE ITEM CONDITIONS
• Important: No returns are allowed on sale items. All sales are FINAL.
• There are NO REFUNDS or CREDIT NOTES for any monetary differences in discounts during a sale, flash sale, or final sale after payment.
Please note that colors may appear differently due to variations in computer screens and dye lots.

TRACKING YOUR ORDER
Once your parcel is dispatched, you will receive a confirmation email containing a link to track your order's progress at any time. For any further inquiries regarding your order's status, please contact zizudesigns@gmail.com.

Under Australian Consumer Law, ZIZU DESIGNS are not obligated to provide a refund, repair, or replacement due to a change of mind. A change of mind can include scenarios where you purchase a product only to later decide or realize you selected the wrong color, size, or product, or when a product is given as a gift that is not desired by the recipient.